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Or just anyone who likes the convenience
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this post was submitted on 25 Sep 2023
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I'm not sure I agree. Why does it matter if it is 10 items or 30? I do the same work as a cashier, albeit understandably at a slower pace.
Sounds like the issue for you is that the self checkouts keep failing for random reasons and stalling the lines - in which case you're trying to minimize the symptom instead of demanding them to make the self checkouts work and have the monitoring person be properly trained to handle issues if they do arise.
Where I live they are usually working fine and the line is a few people at best, even if they have a ton of items to scan.
Because most people aren't as fast at scanning as a cashier. Mainly old people for example.
So with their cart of 50 items, they take a buttload of time holding everyone behind them hostage.