I'm going to catch some flak but I found myself in a position where H&R Block came in handy. It wasn't for any services they rendered but because they have something akin to a protection plan where you pay a one time fee and they provide legal representation if any tax authority decides to come at you after filing.

The two times I used them were when I made an interstate move and the following year when I purchased a house. The place I moved to has a byzantine regional tax authority that collects local taxes on behalf of most - but not all - municipalities in the county (like I said - byzantine). This regional tax authority is notoriously disorganized and aggressive, opening investigations about years old tax debt that amounts to pennies only to discover that the debt was paid but their records were misplaced.

Both years I filed with H&R Block and signed up for their protection plan. Both years the regional tax authority opened investigations. Both years H&R Block paid for a lawyer to get on the phone and get the stick out of the tax authority's ass.

This is a super niche case but until I have a year where I basically don't do anything interesting (move, have a kid, change jobs, etc.) or the regional tax authority gets it's shit together and chills out H&R Block is actually providing value to me.