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Tech workers - what did your IT Security team do that made your life hell and had no practical benefit? (lemmy.world)

submitted 1 year ago by Krudler@lemmy.world to c/asklemmy@lemmy.world

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One chestnut from my history in lottery game development:

While our security staff was incredibly tight and did a generally good job, oftentimes levels of paranoia were off the charts.

Once they went around hot gluing shut all of the "unnecessary" USB ports in our PCs under the premise of mitigating data theft via thumb drive, while ignoring that we were all Internet-connected and VPNs are a thing, also that every machine had a RW optical drive.

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[-] Herrmens@lemmy.world 125 points 1 year ago

Took away Admin rights, so everytime you wanted to install something or do something in general that requires higher privileges, we had to file a ticket in the helpdesk to get 10 minutes of Admin rights.

The review of your request took sometimes up 3 days. Fun times for a software developer.

[-] ShunkW@lemmy.world 54 points 1 year ago

We worked around this at my old job by getting VirtualBox installed on our PCs and just running CentOS or Ubuntu VMs to develop in. Developing on windows sucks unless you're doing .NET imo.

[-] lightnegative@lemmy.world 2 points 1 year ago

Developing on VMs also sucks, neverending network issues on platforms like Windows which have a shitty networking stack (try forwarding ports or using VPN connections).

In fact, Windows is just a shitty dev platform in general for non-Microsoft technologies but I get that you needed to go for the least shit option

[-] ShunkW@lemmy.world 2 points 1 year ago

Yeah fortunately we didn't need to do any port forwarding or anything complex for networking for developing locally. It was definitely much easier for us. I don't like Apple, but I didn't mind my other old job that gave us MacBooks honestly.

[-] Krudler@lemmy.world 43 points 1 year ago

Oh shit, you just reminded me of the time that I had to PHONE Macromedia to manually activate software because of the firewalling. This was after waiting days to get administrative permission to install it in the first place.

"Thank you" for helping resurface those horrible memories!

I don't miss those days.

[-] SHamblingSHapes@lemmy.one 31 points 1 year ago

3 days? That's downright speedy!

I submitted a ticket that fell into a black hole. I have long since found an alternate solution, but am now keeping the ticket open for the sick fascination of seeing how long it takes to get a response. 47 days and counting...

[-] raynethackery@lemmy.world 18 points 1 year ago

Nobody wants to take it because it will mess up their KPIs.

[-] Natanael@slrpnk.net 10 points 1 year ago

Any ticketing system set up like that is just begging for abuse. If they don't have queue managers then the team should share the hit if they just leave the ticket untouched

[-] NOT_RICK@lemmy.world 10 points 1 year ago

I too know this pain

[-] PoolloverNathan@programming.dev 8 points 1 year ago* (last edited 1 year ago)

During those 10 minutes of admin rights:

net user secretlocaladmin * /add
net localgroup administrators secretlocaladmin /add

[-] CriticalMiss@lemmy.world 5 points 1 year ago

There's likely a GPO cycling and removing all the admins.

[-] lightnegative@lemmy.world 2 points 1 year ago

This was my experience too. Shitty group policies messing with my local changes

[-] XEAL@lemm.ee 6 points 1 year ago

We used Intune Portal for a list of approved desktop apps

[-] argentcorvid@midwest.social 1 points 1 year ago

Let me guess, the list is about 6 items long with no provision for getting any added

[-] XEAL@lemm.ee 1 points 1 year ago* (last edited 1 year ago)

No, it was quite extensive (20-30?) and we (I) kept expanding it. I even added icons for each app so it looked nice.

All published software was approved by Cybersecurity. We allowed people to request apps and evaluated each case.

this post was submitted on 23 Oct 2023

415 points (97.5% liked)

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