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What can a senior desktop support tech do who is burned out?
(lemmy.goblackcat.com)
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The best advice I can give is to get away from a front line support role. If you stay in tech you could work your to engineering, sysadmin, data stuff, or project management. If you want to get away from tech go as far as you feel you can (because once people learn your good with computers...).
I've been in a support role for 25 years. I can stomach it no longer.
Then. Honestly. You need to do a radical shift. No matter what part of IT you are in you will still be doing some level of support.
I don't think I mind the support aspect. I just want to work at higher level than I am currently at where I have more challenge and reward.