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One line of code caused AT&T to lose $60 million
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That hasn't seemed to be their overall strategy considering how shitty their service is.
I personally had better experience with them than Verizon. But whatever. The fact that they have customers today does meant that they provide competitive service. Today, you can easily switch provider.
AT&T does a lot more than provide phone service.
It is still a provider.
Okay? And?
I can ask the same about your post. My point is that you can change it.
Which would matter if that was AT&T's only source of revenue. Now tell me how you can change ISPs from AT&T easily. Especially in a smaller city or town.