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this post was submitted on 26 Nov 2023
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Asklemmy
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I think that's two different things. Billionaires can and do get continuously richer also when there are napkins in a restaurant to satisfy customers.
Actually, satisfied customers are return customers, which every businessman knows are the best customers. Amazon certainly knows that. The reason why Amazon is so succesful is because they focus intensely on customer satisfaction. They're fucking their employers, yes, but they wouldn't need to. They just do because the regulations allow for it.