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I have sold hundreds of PC parts for about 2 years. Customers are polite all the time, I know it is unexpected but that's how it is, I have never had any nasty encounters.
I had fears about them running away, but this also never happened. Regarding defects, there was few occasions where the next day they called me and asked for replacement. Usually I sell SSDs, so out of about 100 of them I got back 5. when I retested them 2 of them was working and I sold them again :D 3 dead SSDs are laying on the shelf, not sure what to do with them...