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Costco is testing out a new system for entering stores
(www.cnn.com)
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this post was submitted on 17 Jan 2024
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Honestly, I've been considering just cancelling my Costco membership. Sam's Club let's you scan as you shop, check out on your phone, and walk out. If Costco let you do that, it would help cut down on this greatly.
Only let two phones be registered at a time and that's your ID. Or have different tiers for solo, duo, or family with different price tiers. If you get a new phone, you have to invalidate your old registration. Have TOTP or one-time QR codes generated in the app for when you check out in line or at the gas station. Let the old people still have cards, but you check their ID every time. If someone forgets their card, let them look it up by phone number and present an ID to prove they are that member. Could even give $10 off a membership for going digital or an extra 60 days of membership if you go all-digital to incentivize it. When someone goes digital, flag their card barcode as no longer active in the system if someone tries to use it.
If you go digital, you get to scan n go and walk right out. Someone scans a QR code of your receipt as you leave like they do at Sam's Club. Sam's Club even let's you scan a gas pump with your phone and it will already program in a credit card of your choice, tie that pump to your membership, and give you a digital receipt. Totally paperless and basically zero contact.
Yawn. Costco > Sam's club (ew, Walmart) for treating employees, plus Kirkland brand is the best store-name brand. Btw you can have a digital card on Costco app. I'm not even sure what your reason was for canceling, and for some reason I read your whole comment twice
The one place where Sam’s beats Costco is its scan and go app. You literally scan the barcodes of the items you want to purchase as you shop, check out in the app and walk out the door. Never have to speak to anyone or wait in the checkout line.
I could understand how this would appeal to someone with extreme social anxiety or someone really pressed for time, but in reality I don't care for this at all. I'll wait in line for 2-5 minutes or scan it myself at self checkout if I'm really pressed for time for some reason
When I buy huge , heavy items , it’s real nice to not try to find the barcodes on 40lb packs of cat litter and cases of water.
This. I choose Costco for many reasons. I don't care what others like about Sam's bc I'm not going to give money to that company.
While I agree that I wouldn’t move to Sam’s on ethical grounds I don’t like Costco’s approach on this.
We pay for our membership. Adding hassle or making it less convenient as paying members just pushes me towards cancelling and using someone else’s membership instead.
I’m in the minority for sure though because we only use Costco for a handful of things on a pretty regular cadence (sparkling water, pet food, paper products etc.). We probably just slightly save more than the membership cost in a year.
I fully support Costco protecting their business model but at the end of the day it’s a subscription service and adding barriers to access will push us away.
This is an odd take to me. You acknowledge that you pay for the membership and yet you’re against them enforcing the very benefits that you, as a member, are paying for and then your “solution” to that is to cancel your membership and do the same thing that they’re attempting to curb *specifically for their members *.
This is, to me, akin to someone paying for a gym membership and then cancelling said membership when the gym enforces not letting people in who haven’t paid to use the facilities. Aren’t you paying specifically for the gym staff to enforce who is allowed to come in and use the facilities?
I’m not against them enforcing it, just that their enforcement makes my experience worse. I’m not negatively impacted by this problem they’re trying to fix until their fixes make my experience worse.
I also think it’s naive to believe there’s no financial motivation and they’re only doing it because it’s unfair to their paying members.
Your gym analogy is also a false equivalence. The Costco membership gets you their product guarantee/return policy and the opportunity to purchase things at a cheaper price than elsewhere. Joe Schmo letting his neighbor use his membership doesn’t hurt me in any way, it only hurts Costco.
What I’m saying is actually similar to what has happened, and is happening, in media regarding DRM and various attempts to secure content.
You’re only saying that because they’re insulating you from the effect of this happening. If Costco had to raise rates because people were sharing memberships and members didn’t want that enforced, you’d complain about that too. Again, it’s odd to me that you’re complaining about them protecting the very benefits that you’re paying for which others are not. Unless you have some magic way to prevent non-members from using benefits that doesn’t affect members, your demands are unreasonable.
The gym analogy isn’t a false equivalence. If Joe Schmo lets his neighbor use your membership, it does affect you and it does so in the same way as it does at the gym - more traffic, less access to product, more upkeep, etc. and none of which they’re paying for but you are. I don’t understand why you’re ignoring the ways this affects you simply because this also affects you.
DRM is a a false equivalence. This is not immaterial goods like Intellectual Property. This is physical goods at physical stores of resources that are physically limited. It’s not the same thing in any way.
I would not. If the new rates meant I'd pay more for a membership than I'd save over the course of a year I'd just not renew.
They are not protecting my benefits, they are protecting their revenue stream. I'm not sure why you and so many others don't understand that companies don't exist to provide something** for you**. They exist to extract a profit from you.
We'll have to agree to disagree on this and probably the whole situation in general because you've just re-stated the same points as in your first reply to me. You may not like my reasoning but it's not wrong. The only reason I have a Costco membership is because it is currently cheaper for me to get a few items there than it is to get them elsewhere, but just barely. When it's no longer financially beneficial to me to have a membership, or if they create a shopping experience so unpleasant that it outweighs the nominal savings we get from shopping there we will end our membership.
If that time ever comes and if the family members who have memberships now still do, then I'll just have them buy for me or I'll go as a "guest". The only difference is the inconvenience of not being able to go whenever it's convenient for me or waiting until we absolutely need something, because I'd have to go on someone else's schedule.
Just because you can't understand a logical cost/benefit rationale doesn't make it wrong. I'm not under the same illusion as you seem to be that Costco, or any business or corporation, has my best interests at heart. This is ultimately about their revenue stream; you can tell yourself otherwise but you're a fool if you think that's not a driving factor.
I understand it fine. I’m pointing out the flaw in it based on the fact that you’re complaining about paying for something that you are ok with others abusing for free. I never said that Costco wasn’t doing it for their own benefit. Happy members benefit them. People who aren’t members do not benefit them or members.
The entire point of contention is why any member would be ok with non-members using services you pay for without paying.
You really don't, though. I was not complaining, I was sharing an opinion that you seem to have taken very personally. It's not my job to police who shops at Costco, you seem to think it is yours. I can only imagine how exhausting it is being you, worried about what everyone else is doing and who's breaking the rules.
I do not care if Costco stops people from using memberships that aren't theirs except in the context of my experience shopping there. If the measures they take make my experience worse, then I will no longer take my business there.
There's no point continuing on with you, it's clear that you feel your perspective is the only one that's valid. I don't bang my head against a brick wall for the same reason I'm done engaging with you, it's a fruitless endeavor only serves to give me a bad experience.
I haven't cancelled yet. I said I was considering it.
I agree Costco selection and products are better, as well as their employee treatment. However, I have both at the moment, Sam's Club is a quarter mile from me while Costco is a 18 minute drive one way, and I can easily get in and out of Sam's Club with the Scan and Go app. That's why I'm considering whether renewing is worth it.