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how can I develop a thick skin?
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That's...a really weird way to feel. Essentially, you'd feel safer with someone that lacked empathy? This isn't your buddy, this is a professional. You'd prefer it if your therapist wasn't in control of their emotions, and would rather get angry at you than someone simply saying, "It's okay"?
There's something to be said about emotional honesty and transparancy, I suppose. Most of my family's pretty inscrutable, so I'm always much more wary around them than my more heart-on-the-sleeve friends.
For a professional relationship though, ehh yeah i dunno.
In a professional setting the real feeling is more likely "stop apologizing so we can get this over with and I can get back to doing the other stuff I have to do" than "I need to punish you for being late".
Someone who raises their voice isn’t a psychopath wtf?
It just means they have a healthy response to being disrespected.
Note I’m saying “raising the voice” here, not shouting. Someone who shouts when I’m late isn’t a safe person.