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how can I develop a thick skin?
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There's something to be said about emotional honesty and transparancy, I suppose. Most of my family's pretty inscrutable, so I'm always much more wary around them than my more heart-on-the-sleeve friends.
For a professional relationship though, ehh yeah i dunno.
In a professional setting the real feeling is more likely "stop apologizing so we can get this over with and I can get back to doing the other stuff I have to do" than "I need to punish you for being late".