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this post was submitted on 27 Jan 2024
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Yea FLO has a bad system for reporting problems, you need to record the station number, then goto a special web site and put in a ticket. No app button for it, even when you're right there.
I've seen stations go out on my long route (500km) for a month, then I report them and they're fixed in days. Turns out, many people drive up, find them broke, and ride off without reporting.
How is that not monitored though? Surely a station showing a fault code would automatically notify someone.
It does, but it’s likely the government incentives were to build the stations, not to keep them running. We had that problem in the US for a while until the rules for subsidies were recently updated.
Sometimes physical damage (like a frayed cable on the charger, or a damaged connector) can't be monitored remotely -- but they would certainly see that a station's usage stats have suddenly dropped, and could send someone by to check on it.