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this post was submitted on 05 Feb 2024
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I was moved from Great Lakes to Nelnet a couple years ago, and then almost immediately transferred to MOHELA.
It's astounding how shitty MOHELA is. It's almost impressive. Literally every single aspect of the experience is godawful. The only way it could be worse is if they actively tried making it worse, and even then I think they'd probably accidentally improve a few things.
Great Lakes was actually pretty decent, too, in-so-far as any student loan servicer could be considered "decent". I never had any issues with them, and they made it relatively easy to manage, relatively low bullshit. Compared to the others, they were the least-terrible.
Great. Now I'm fucking terrified my nelnet loans will get eaten up by mohela. I was pissed enough when I got forced away from great lakes.
I am loathe to praise any entity benefitting from student loans, but I will say that Great Lakes was competent. The website functioned, they had [mostly] enough customer service people, their customer service people could answer your questions, and they billed you the correct amount at predictable intervals.
It's a sad bar, but it's more than MOHELA can manage. Godspeed, friend.