submitted 9 months ago by justin@lemmy.kde.social to c/steamdeck@lemmy.ml

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Has anyone purchased a Steam Deck in Australia and had to use the warranty? If so how was it? Who did you buy through, was the warranty easily navigated etc?

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[-] Aurenkin@sh.itjust.works 9 points 9 months ago

It's super shit that it's still a grey import after all this time. Good luck with it

[-] just_another_person@lemmy.world 3 points 9 months ago

That's because Valve can't support it there. It's honestly the responsible thing for them to do instead of sell them in Australia anyway and screw any customers out of decent support of any kind at all. The cost would also be inflated by shipping and import taxes, making it less worth it.

[-] justin@lemmy.kde.social 2 points 9 months ago

They've sold other hardware here, what changed?

[-] just_another_person@lemmy.world 1 points 9 months ago

This one is fairly fragile and costs magnitudes more than a simple Steam Controller.

[-] justin@lemmy.kde.social 1 points 9 months ago

Still it's been almost 2 years and the Deck isn't available in a LOT of countries.

[-] just_another_person@lemmy.world 1 points 9 months ago

I think the scale of producing and supporting a device like this is a lot larger than you think. SteamOS is also out there for use, so nothing is stopping an Australian company from creating a device that runs it. Ayaneo is doing just that,and I'm certain others are as well. You can probably also make your own with another AMD Z1 device like the ASUS ROG handheld.