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Air Canada Has to Honor a Refund Policy Its Chatbot Made Up
(www.wired.com)
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this post was submitted on 18 Feb 2024
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Technology
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They wanted human employees replaced by AI. But wanting responsibility and accountability replaced as well is going a bit too far. Companies should be forced to own up anything that their AI does as if it were an employee. That includes copyright infringement. And if the mistake is one worth firing an employee, then we should demand the management responsible for such mistakes be fired instead.