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this post was submitted on 04 Mar 2024
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And Finally...
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This is the best summary I could come up with:
A father has been refunded after he sent a retailer a faulty games console for repair and received a pair of cargo trousers in its place.
Scott Purdue, from Stevenage, Hertfordshire, had bought a Nintendo Switch from House of Fraser for his son, four, as a Christmas present.
The father said he had paid £309 for the console in November, and had not realised it had a fault reading games until his son used it on Christmas Day.
After not hearing anything back from the retailer, Mr Purdue contacted the store and it informed him that it had received a pair of cargo trousers instead.
On the programme, which deals with consumer complaints, he insisted he had sent the games console by post as the retailer had instructed.
In a statement Frasers Group said: "We have been in touch with the customer to apologise for his experience and offer a full refund, as well as provide a goodwill voucher."
The original article contains 366 words, the summary contains 159 words. Saved 57%. I'm a bot and I'm open source!