I love Indian culture and food, back in university I lived, studied and worked with quite a few Indian people and they all were kind, smart and very hospitable

I feel like quite large part of animosity towards Indian people (besides the usual racism) stems from the outsourcing of jobs there, especially with customer service, and even then going for the lowest offer

I've personally had both good and bad experiences with Indian customer service, but even with the bad experiences it's obvious that the problem is a lack of resources and not the worker

Unfortunately people are quick to blame the service worker instead of the organization, and this gives an acceptable excuse for their internalized racism

You said to not base the response on the people we know, but anything that I see from the news or read online doesn't reflect the people, it reflects the system

The only way to form an honest opinion of a group of people is to meet them, and even if all of those people somehow are the exception to the norm, they still represent and reflect their culture and where they come from