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The Distribution of Users’ Computer Skills: Worse Than You Think (2016)
(www.nngroup.com)
This is a most excellent place for technology news and articles.
We learned the technology to accomplish specific mundane goals, and along the way learned the inner workings of the technology which became applicable to the working world. Now, to accomplish those same rather mundane tasks there is very little to learn, and very little ancillary learning benefit derived from doing those mundane things.