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this post was submitted on 09 Jul 2024
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Asklemmy
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Yes, but not for a good reason.
I’ve asked chat bots for some services (telcos, etc) for very basic questions that you’d think would have been easy to find from a search engine or their main FAQs, but they were not. The bot was at least able to reference some obscure, super old help pages that had otherwise fallen off the radar.
The bot was a solution to a problem only caused because their website was shitty. I guess it’s cheaper to add an ai bot than it is to organize your documentation.