The drive to forums makes most people just "Google it" for a step by step solution.

Also, most digital projects, and definitely most manufactured products, no longer provide any kind of user servicability. E.g, Factory service manuals are impossible to find for any automobile later than like 2006, they are all now obfuscated behind dealership database tools and subscriptions such that the information is never made publically available. And aftermarket manuals are flaky and incomplete at best, downright misleading and dangerous at worst. This basically applies to almost every consumer electronic, appliance, and frankly almost all digital software now too- real, detailed technical manuals just... aren't there. Because whoever is producing them makes more pure profit on selling service than the product.

Can't tell anyone to RTFM when there is no manual to read because the profit seeking corporation would rather you pay their dealer network $600 a visit to do basic simple things. When there is no manual, the only way left to learn about anything is either to start bodging it yourself until you figure it out (which most people are not capable of doing, or will destroy their property in the process), or rely on the forum posts of random people online who do have personal or professional experience with the things they're trying to fix.