Be honest: have you ever lost your temper with a customer service rep? And did it ever help? (lemmy.world)

submitted 3 months ago by _pete_@lemmy.world to c/asklemmy@lemmy.ml

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I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)

Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.

Have you ever lost it with a rep? What happened? and did it ever help push things along?

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[-] gamermanh@lemmy.dbzer0.com 18 points 3 months ago

Yes, after the rep had personally been trying to play dumb for almost 30 minutes. As a CSR myself I know it shouldn't take 30 minutes to explain your delivery person THREW MY PACKAGE OVER MY 8 FOOT FENCE FEDEX I FUCKING SAW THEM DO IT. THE PACKAGE SAID FRAGILE ON IT YOU STUPID CUNTS WHY IS THIS SO HARD TO UNDERSTAND I HAVE SECURITY FOOTAGE

I kinda blacked out because I absolutely loathe being unkind to customer-facing workers but dear Christ this was a $300 object and I could hear the smugness as the guy played up his Indian accent (suddenly much more understandable after I snapped) while saying "I'm sorry sir I don't see what the problem is they delivered your package????"

Fuck that guy, he deserves nasty customers every call

this post was submitted on 05 Aug 2024

82 points (97.7% liked)

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