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this post was submitted on 05 Aug 2024
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Asklemmy
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I was the lowest rung CSR punching bag for many years, so no. I think that whole experience is what conditioned me to do what I've always done when I have bad service: cancel, chargeback (if necessary), move on. I've probably only left one or two bad reviews in my life, just to warn others of egregiously unsafe practices. One of those business reached out afterwards to "make it right". Nope, no contact.
Those years also taught me that if you fill out a customer service survey and you give anything less than straight 10's across the board then you are actively hurting the employee.