Be honest: have you ever lost your temper with a customer service rep? And did it ever help? (lemmy.world)

submitted 3 months ago by _pete_@lemmy.world to c/asklemmy@lemmy.ml

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I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)

Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.

Have you ever lost it with a rep? What happened? and did it ever help push things along?

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[-] MoonMelon@lemmy.ml 2 points 3 months ago

I was the lowest rung CSR punching bag for many years, so no. I think that whole experience is what conditioned me to do what I've always done when I have bad service: cancel, chargeback (if necessary), move on. I've probably only left one or two bad reviews in my life, just to warn others of egregiously unsafe practices. One of those business reached out afterwards to "make it right". Nope, no contact.

Those years also taught me that if you fill out a customer service survey and you give anything less than straight 10's across the board then you are actively hurting the employee.

this post was submitted on 05 Aug 2024

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