Yeah, there's definitely a hassle vs reward calculus that quickly gets figured. Usually the hassle side of the equation is a little too high unless its something that can be quickly and easily fixed. Like if they forgot something it's very easy to just go "oh, and can I please get ..." which usually immediately reminds them and they go grab it.

Or if the food got royally fucked then engagement can become worth it, even over something harder to fix. Like, if my steak is well done and I ordered med rare, I kinda want either a new steak or a comped meal.