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this post was submitted on 02 Sep 2024
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I hate how Via Rail is trying to call it "an inconvenience."
A train being 15 minutes late is an inconvenience. A train running out of the sandwich you like is an inconvenience. This was a complete lack of emergency planning and care for the passengers. The fact that a diabetic person has to be rescued off the train is appalling.
There needs to be regulations brought in to stop any transportation business from being able to literally trap people like this all because they don't want to pay to make it right.
The business will always only do what's best for them. They're becoming less and less afraid of bad PR. So we need to make them care again with regulations, fines, and even criminal charges when it reaches that threshold.
It's a crown corp. "We investigated ourselves and found no wrongdoing." is the order of the day.