It's no different than companies like Microsoft, you have their phone number that's a literal support line that says hey go to the website sometimes without even indicating where on the website that you go to.

I ran into that twice while dealing with an activation issue and a hardware purchase issue last year, their phone support will lead you in circles until eventually you hit a voicemail that says please go to this page. In one case it gave the location, in the other it said "this support is available on the Microsoft store website at" and it just gave you the store launchpage for ms store