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Amazon Returns (lemmy.world)
submitted 1 month ago by billbasher@lemmy.world to c/asklemmy@lemmy.ml

What happens if you try to return an empty package?

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[-] blackbrook@mander.xyz 26 points 1 month ago

I dont know if this is what you mean, but I once recieved an empty package and it was a struggle to get a replacement. It doesnt fit any categories they recognize. It's not 'did not recieve' ( there was even a delivery pic), there's nothing to return. I had to chat (IM) with someone multiple times.

[-] BirdObserver@lemmy.world 6 points 1 month ago

I had that happen (an empty, sealed box with nothing inside) and started a chat and they refunded me right away without question. I think you just gotta get lucky with the right support rep.

[-] billbasher@lemmy.world 3 points 1 month ago

Ah that’s rough. Probably chatted with AI as well

[-] Mesa@programming.dev 3 points 1 month ago

I just had to initiate a claim because I didn't receive a package that hadn't arrived even though it reported that it did. Although it's a bit hidden, there's at least a "package arrived; missing items" option on the mobile app.

this post was submitted on 28 Sep 2024
47 points (98.0% liked)

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