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this post was submitted on 10 Aug 2023
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As a counterpoint, I'm unbothered during the time the cashier is doing their thing, usually listening to a podcast or an audiobook. If I have to scan it myself, I have to give up some concentration to scan the things, specially the ones that I need to search for codes and weigh items. So even if it takes more time, the cashier might be time better spent. Time has value, but not just the amount of time; how I spend that time changes its value. In other words, work has value too.
If I'm just listening to music or chatting with my wife, I do tend to pick the self checkout to get out of there ASAP. So I agree with your core idea.
On the flip side, the only reason you have to go through the check out process at all is because you accepted the job as warehouse worker and picked the items off the shelf yourself. Historically, business would have someone do that work for you too.
Imagine the things you could do while the employee is in the back pulling the items you need. What is it about working in a warehouse that you like, that you don't like about being a cashier?
oh man. I miss service merchandise so much. It was way ahead of its time.
Yeah, absolutely. I don't subscribe to this "free work" analogy for me doing something for myself, just wanted to highlight that for some people in some situations, there is more value in using the cashier even if it takes longer.
Sure, but the question asks what value a cashier brings that a picker doesn't bring?
Perhaps the value is in simply not having to accept change? All of us here likely grew up when walking in the warehouse was already commonplace. While there are still some stores out there that keep the warehouse off-limits to the customer, it's not a common practice anymore. If we were, instead, in the transition towards pushing the warehouse work off onto the customer, rather than the cashier work, maybe we'd be hearing the same thing?
I can't think of any. But I don't see how that changes anything.
I don't have to imagine, I'm a happy customer of grocery delivery so I make use of warehouse pickers too.
In any case, the main point is that for some people in some situations, there is more value in using the cashier even if it takes longer.
It changes my understanding. If I can't learn from discussion, what's the point?
Right, but what's the value which isn't also found in the picker? If you want to sit back and relax while the work gets done, as posited earlier, why is that not true for the entire process?
I can't think of any. Again.
I'm not saying it's not true. If the local supermarket decides to provide that service at no extra cost, I'll use it. And even when it's not free, sometimes I use it (grocery delivery).
But, again, I ask... It doesn't have to come from you. This service is a multi-user system.
Even if the experience is worse?
It depends. Worse in what way? I'm sure there would be scenarios that it would work out fine.