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Public-facing Valve dev shows why most Valve devs don't have much to do with the public: 'I'm just the only one dumb enough to be on Twitter' [<- then stop it or join Lemmy] (www.pcgamer.com)
submitted 2 weeks ago by alessandro@lemmy.ca to c/pcgaming@lemmy.ca
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[-] pancakes@sh.itjust.works 22 points 2 weeks ago

Also it shows a lack of empathy. 9/10 times it's not that the client is dumb, but that they're unfamiliar with processes, recieved conflicting information, have other requirements you don't know about, have personal things going on, or an endless host of other factors.

It could even be that you didn't do your job properly in explaining or walking them through. Like if I was a customer and the client-facing representative was so fragile that he'd blow up in my face over a minor inconvenience, I probably wouldn't feel comfortable asking for something explained a second time.

this post was submitted on 04 Oct 2024
194 points (94.9% liked)

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