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this post was submitted on 24 Oct 2024
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"Won't someone please think of the shareholders‽"
Sucks to suck, I'm so looking forward to easy cancellation from services.
I really hope they roll this out to all services, including:
If the customer really wants to undo it after, I'm sure the company can help with that...
As someone living in the EU, I am shocked by these stories.
In my home country in the east you, you can basically cancel most things monthly, or just stop paying, and they’ll figure it out and kick you off the service after a few weeks.
In Germany it can be a bit more annoying, but cancellation is always legally well regulated.
Things are usually pretty easy, but there are bad actors in each case. Most gyms will end your service if you stop paying, but some will consider it debt and hit your credit until you pay. Likewise for most banks and some insurance companies. To "properly" close these services can require a fair amount of effort, such as physically going to the gym/branch to cancel, mailing a specific form, or calling and waiting on hold on the phone to get to a rep. It's usually pretty easy, but there are a lot of companies that make it as difficult as they think they can get away with.
I'm sure a lot of it is technically illegal, but very few people will actually file a lawsuit.
That said, most of the time it's perfectly reasonable, which is why it's important to check how the customer service is before signing up for something.