Wow. I have no involvement in the original issue and I'm definitely not as familiar with the circumstances and details as others. There may be a lot missing here.
But this feels like a very mature, logical, empathetic, well-intentioned response and the kind of thing I like to see.
How did it get her credit card info if she only clicked "yes" boxes? Or was it linked to some other payment system that was set up on her system somehow (MS or Apple App Store or something)?
OK but still good