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Starting today, Heroic Games Launcher is indexing their Discord server (lemmy.world)
submitted 7 months ago* (last edited 7 months ago) by PerfectDark@lemmy.world to c/linux_gaming@lemmy.world
22 comments fedilink hide all child comments

Starting today, new support threads that are created on discord will be indexed and be easily findable with search engines thanks to Answer Overflow. Right now, existing threads are being indexed.

The dedicated community link is here: https://www.answeroverflow.com/c/812703221789097985

I think this is crazily important. My biggest issue with Discord is that they have become the default hubs for issues and fixes. Over days, weeks, months and years those fixes get buried and harder to find, but the worst offender is that they are unindexable by default.

Its lovely to see someone doing this. I wish everyone would do this.

As ever, if you don't know Heroic, you can find their website with this link here

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[-] 30p87@feddit.org 105 points 7 months ago* (last edited 7 months ago)

> Create massive problem by using proprietary shit platform
> Try to solve problem by hacking around it

Not like source forges have whole integrated systems just for the purpose of filing, debugging and fixing issues. That are naturally indexed of course.

It would be lovely if "open source" projects just didn't use discord.

[-] any1th3r3@lemmy.ca 29 points 7 months ago* (last edited 7 months ago)

To be fair, Heroic already use their GitHub repo to track issues.
I agree with you that Discord shouldn't even part of the equation to begin with, but it's become so prevalent everywhere that I imagine it's hard for devs to fully bypass.

[-] who@feddit.org 19 points 7 months ago* (last edited 7 months ago)

I imagine it’s hard for devs to fully bypass.

Why do you imagine that? All a developer needs to do is choose a platform other than Discord. I have never found that to be hard.

[-] sugar_in_your_tea@sh.itjust.works 7 points 7 months ago

And I have never used Discord for getting tech support.

[-] timewarp@lemmy.world 8 points 7 months ago

It seems like Matrix would be the go to, but Element still lacks many of the conveniences & some of the functionality of Discord.

[-] 30p87@feddit.org 7 points 7 months ago

And it also doesn't publicly index. Is it at least possible to look at convos without an account?

[-] Link@rentadrunk.org 6 points 7 months ago

Not if the server you are trying to view it from has guest viewing disabled such as matrix.org.

[-] sugar_in_your_tea@sh.itjust.works 3 points 7 months ago

Both are terrible for this purpose. You don't need fancy features for a Q&A.

[-] Damage@feddit.it 0 points 7 months ago

Well it increases access to the issue tracker to people who have a discord account but not a GitHub or whatever account

[-] 30p87@feddit.org 6 points 7 months ago* (last edited 7 months ago)

And it takes away the ability to read issues and resolutions, which is probably 95% of what at least I have to do, from anyone and only grants it to the ones with a discord account

And, though I don't know how good forge fed will be, if it supports writing issues, you may be able to only have a codeberg or gitlab account (or your own instance(s)), and write issues everywhere (except GitHub ofc).

[-] Semi_Hemi_Demigod@lemmy.world 39 points 7 months ago

This is why you don’t use live chat as a ticketing system.

[-] JakobFel@retrolemmy.com 20 points 7 months ago

A good first step. FOSS projects have GOT to stop using Discord as their primary engagement and documentation method.

[-] AngryPancake@sh.itjust.works 9 points 7 months ago

I want to go back to IRC and public IRC logs, which are naturally indexed. Discord is just so... much.

[-] dustyData@lemmy.world 3 points 7 months ago

Not a single one of the discord indexers works. That's not even a controversial opinion, it is trying to stop a flood with a towel. It's literally useless. Indexes don't work, you can't find anything relevant there, just a bunch of disjointed and context void remarks without any form of logical connection that obscure real information. This is not a good thing.

If a project wants to use discord to get popular with a particular audience, that's fine, but we have to be aware of the limitations. Anyone asking for tech support in a live chat should be redirected to the documentation explaining the use of the relevant feature and a proper issue tracker if it needs a bug filed or looked at by the devs.

[-] gradual@lemmings.world 1 points 7 months ago

Whenever someone is like "just join the Discord" I immediately lose respect for them.

And I of course don't join their stupid discord.

this post was submitted on 13 May 2025
139 points (97.3% liked)

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