Tribhuvan University (TU) starting 10 types of services online and the effectiveness of these services:

Summary:

• Tribhuvan University (TU), Nepal’s largest university with nearly 496,000 students nationwide, has started offering 10 types of essential services online.
• The move aims to reduce the physical crowd at the exam controller's office, historically receiving up to 2,000 visitors daily.
• Since June 30, 2025, about 500-600 users daily use the online platform, significantly cutting down physical visits.

Online Services Offered:

1. Registration application form
2. Exam application form
3. Transcript application form
4. Provisional certificate
5. Original certificate
6. Application for re-issuance
7. Forms for correction of name, surname, registration number, etc.
8. Various recommendation letters
9. Certification of certificates
10. Copies of transcripts and mark sheets

Platform and Process:

• Services are accessed via student.tuexam.edu.np.
• New users register, confirm via email, select service, provide details, make payment, and receive confirmation by email.
• Data is securely stored in two locations: a government data center in Hetauda and TU’s own center.

Challenges and Criticism:

• Despite launching online services, there is no dedicated technical staff assigned to sustain these services.
• Limited resources and shortage of skilled staff (only 118 employees out of 256 sanctioned posts in the exam controller office).
• Past attempts at digital services failed due to rushed implementation and budget issues.
• Officials acknowledge the need for consistent technical support and propose hiring experts if necessary.

Tracking and Delivery Improvements:

• From July 17, 2025, a tracking system will allow applicants to see the progress of their applications.
• Transcripts will be sent directly to regional campuses from December 2025, eliminating the need for students to visit central offices.

Effectiveness on Exam Results Publication:

• TU has had longstanding criticism over delayed exam results; some results previously took between 204 to 400 days.
• After reforms, delays have reduced; currently, the longest recent delay was 102 days for a B.Ed second-year exam result.
• TU plans to publish results within 100 days moving forward and adhere strictly to the academic calendar.

Expert Opinions:

• Former exam controller emphasizes the need for dedicated technical personnel for sustainability.
• Registrar believes current staff can handle online services but acknowledges ongoing training and recruitment efforts.

Overall Impact:

• The online services have reduced physical crowds at TU’s offices.
• Payment processes have become smoother with less queue at bank counters.
• However, concerns remain about sustainability without proper technical infrastructure and manpower.

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