Ontario photographer receives box of staples instead of $2,577 camera lens they ordered (www.cp24.com)

submitted 3 days ago by floofloof@lemmy.ca to c/canada@lemmy.ca

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[-] blimthepixie@lemmy.dbzer0.com 51 points 3 days ago

TL:DR

She got a refund

[-] SamuelRJankis@sh.itjust.works 35 points 3 days ago

Seems like that happened after the news got involved.

Shkel claimed the box of staples weighed the same as what the camera lens would. But, following an internal investigation by Canon Canada, she was told she would not be getting a refund.

In any case this happens enough where people should consider opening packages at the post office with cameras or maybe recording yourself opening packages at home.

[-] socialsecurity@piefed.social 28 points 2 days ago

If you have to do this... Ecommerce has no future.

It started frictionless but now turning into a hussle

[-] SamuelRJankis@sh.itjust.works 6 points 2 days ago

You can look up Best Buy bricks tablets. It happens with brick and mortar places as well.

Really the biggest problem is getting presents for people. Assuming you want them to be able to completely open it.

[-] SpaceNoodle@lemmy.world 8 points 2 days ago

Well duh, it's right in the name. "Brick and mortar," not "tablet and camera lens."

[-] MBech@feddit.dk 5 points 2 days ago

No no, you misunderstand. You buy a brick, but recieve a tablet instead. Would totally ruin my day!

[-] SpaceNoodle@lemmy.world 3 points 2 days ago

Yeah, you can't throw tablets at cops

[-] faythofdragons@slrpnk.net 2 points 2 days ago

Not even if its bricked?

[-] Omgpwnies@lemmy.world 1 points 2 days ago

I recently bought a monitor from Canada Computers, it was a brand-new box with the manufacturer's seal intact. The attendant still opened the box and we both inspected the monitor, then he re-closed it using their own tamper-evident tape.

Best Buy will do this as well but in my experience they will only do so with items being sold as "open box".

[-] phoenixz@lemmy.ca 2 points 2 days ago

That's the reason for you? That it's becoming slightly less convenient?

For me it was the enormous environmental impact, the economic abuse, the unsustainable policies and some other factors, but sure, let's go with the hassle :)

[-] socialsecurity@piefed.social 1 points 2 days ago

I don't see how bricl and mortar retail avoids most of this tbh. You are just changing last mile here IMHO

It is the same supply chain from Walmart when you buy in store

[-] phoenixz@lemmy.ca 0 points 2 days ago* (last edited 2 days ago)

Really? You don't see the difference between one truck delivering tonnes of goods and customers going to buy tonnes of things in one go by car or (way less insane) walk to nearby stores vs each USB pen being delivered by an independent driver?

[-] Ajen@sh.itjust.works 3 points 2 days ago

Customers don't always buy tonnes of things in one go, though. It's common for people to spend an afternoon shopping and just buy a few things. If everyone gets in their cars to drive to the store to pick up a few things, there will be a lot more pollution generated than if it was all delivered by a big truck. Especially if those people live in a suburb that's far from any shopping centers.

[-] socialsecurity@piefed.social 1 points 2 days ago

Yeah this part of my analysis but also the front end.

Product is manufactured in china, shipped to us, warehoused. That's the same for both ecommerce and store.

[-] Omgpwnies@lemmy.world 2 points 2 days ago

Unless you're using an instant-courier type service (i.e. uber/doordash), goods are usually delivered as part of a regular route by the delivery driver. Your USB pen is only one of hundreds of packages being delivered by that driver, and that driver will be following a fairly consistent route each day. I'd say it's about as efficient as taking public transit to the store

[-] SpaceNoodle@lemmy.world 3 points 2 days ago

*hussie

[-] socialsecurity@piefed.social 2 points 2 days ago

Yes

[-] twinnie@feddit.uk 14 points 3 days ago

Sounds like it wasn’t gonna happen until the newspaper got involved though.

[-] panda_abyss@lemmy.ca 17 points 2 days ago

Camera equipment should be purchased in store if possible

And even then it’s important to open the box and inspect there.

Fuji doesn’t seal their boxes, so it’s possible for a shady store or employee to swap new for used Fuji lenses, you have to be inspect for any wear.

No idea why this has to be such a crapshoot.

[-] MBech@feddit.dk 8 points 2 days ago

Why the hell wouldn't they just seal the boxes??? Seems like such a low cost to ensure the quality of something pretty expensive

[-] some_guy@lemmy.sdf.org 2 points 2 days ago

I ordered four expensive (8TB) M.2 SSDs and one was clearly fake. The label had been removed and applied to a different chip. Only because I had three that looked completely different was I able to press a refund from Amazon without much pushback (I sensed that due to the price, if I'd had only one chip and was suspicious, they'd have made me jump through hoops to prove the fraud).

[-] engene@lemmy.ca 7 points 3 days ago

Sometimes e-commerce sucks! I tend to purchase big ticket items directly from the store.

[-] socialsecurity@piefed.social 8 points 2 days ago

Good strategy but ecommerce killed a lot of specialized retail

[-] vinceman@lemmy.blahaj.zone 3 points 2 days ago* (last edited 2 days ago)

Except photography stores. Seriously, I would never purchase anything online, when Henry's and Don's photo both exist and are good stores, with good employees, and decent pricing. I've cross shopped enough products across multiple different brands (Nikon and Sony plus third party lenses). She paid $2,577 Canadian for a damaged box, here's in stock at Henry's that she could've went to instead for $2,499. https://www.henrys.com/canon-ef-24-70mm-f-2-8l-ii-usm-lens/5637213502.p?srsltid=AfmBOoowGeWSjMZe6ZYOlW8DLhpdbxkoVBE8NHJcGlBpYH9Dqq7nCYF_&color=Black&size=Canon+EF&style=New I get it would've been more with taxes, but I think my point stands.

I'm getting tired of the same logic that online is cheaper, I don't think that's been true for years.