Yeah they deleted an acct of mine for inactivity, then when I replaced it they flagged the new one for manual review saying "this addr cannot send/receive emails until it is cleared, please email us at [support acct] using [the very acct that cannot send mail, ffs]." Like dude how can I email you from the email on your servers that you have blocked from sending email? How does that make sense to you?

Anyway I made a Disroot acct which is better for me because IMAP support. They flagged me for review too, but then approved TWO different emails without all that horse shit from Tuta. Their sign up site can be a bit confusing (in particular their "human check" just says "weak password" unless you hit the character count so just max that out, but as a result of this confusion I'm using a 64char long randomly generated pass so, yay) but other than that they've been great so far.

You cant create accounts for anything with a vpn active now days but once you've created it on your bare ip you can use a vpn.

I had an account, but got sick for a whole year or so. When I tried to come back, they had taken the account down, and I could only access with an old emergency code I didn't have anymore - I 'only' had my user/password.

I guess I had less than 40 emails, so the account didn't cause space problems, or anything. But I managed to get a few other essential services bound to tuta before I got ill. That was unfortunate.

I won't be dealing with a corporation that treats mail accounts casually as if they were not an important 'anchor' for other internet services. A small mail account should never be taken down for 'not using it enough'. No tuta business crap again. disroot.org are the shit for me. Cool guys, and they still had my ~8yo account running without me using it until now..

My guess is that whatever VPN server your connected to had someone else who was spamming or doing something else they weren't supposed to. This caused the email addresses associated with that IP to be flagged.

One of the drawbacks to a VPN is you share your IP with strangers who sometimes do stuff you get penalized for.

It pays in the long run to have your own domain for your email. Most providers can host your domain for a (usually) small fee, then you will never lose your addresses, even if your provider disappears.

Was it a free account, or paid? Tuta is pretty strict with the free accounts especially when new. I definitely would not consider using Tuta free for anything long term, they'll just come up with all sorts of reasons to restrict or disable your account.

I've read they don't do that sort of thing with paid accounts but can't confirm, only ever used their free accounts for temp usage.

They can't read your emails though, Tuta uses zero-knowledge encryption, it was something else that got you flagged. Did you send a lot of consecutive emails?

That's pretty annoying.

I had a similar experience today with two other services. The bot detection systems these sites are using is completely broken.

I've had my tuta account for a while so never had that issue with them. But I don't appreciate the way they handled your issue. I wouldn't use tuta if I was treated like that.

Same. Signed up for one service and the Tuta account was gone within 2 days. Fuck em. It's one thing to know your account can disappear at any time, it's another to know they have a consistent history of doing it. I will never consider them a legitimate option for email nor recommend them to anyone.

I had a few Tuta accounts suspended when tying to create an anonymous Google account. Eventually, I did get a stable Tuta which I have had for months.

Never had any problems with my paid tuta accounts