Public servant says she's 'collateral damage' as government prepares to test new pay system (www.cbc.ca)

submitted 4 weeks ago by HellsBelle@sh.itjust.works to c/canada@lemmy.ca

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A longtime federal public servant says she’s become "collateral damage" as her department clears its backlog of Phoenix payroll issues so it can test replacement software — and in doing so introduced an error to her file, refused to fix it and is now clawing back hundreds of dollars per paycheque.

"I feel very disappointed in my employer," said Kristen Ouellette, a manager at Public Services and Procurement Canada (PSPC). "You really feel crushed."

Ouellette says the government is forcing her to pay for a Phoenix pay clerk’s error — all to ensure her department's clean migration to Dayforce, the replacement payroll system slated to begin testing this fall.

After launching in 2016, the error-plagued Phoenix pay system overpaid and underpaid thousands of public servants. A decade later, the backlog of pay claims remains at 216,000, and both current and former employees continue to suffer the effects.

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[-] avidamoeba@lemmy.ca 2 points 4 weeks ago* (last edited 4 weeks ago)

Private sector efficiency intensifies

The Phoenix pay system is a payroll processing system for Canadian federal government employees, provided by IBM in June 2011 using PeopleSoft software, and run by Public Services and Procurement Canada. The Public Service Pay Centre is located in Miramichi, New Brunswick. It was first introduced in 2009 as part of Prime Minister Stephen Harper's Transformation of Pay Administration Initiative, intended to replace Canada's 40-year old system with a new, cost-saving "automated, off-the-shelf commercial system."

PeopleSoft, Inc. was an American company that provided human resource management systems (HRMS), financial management solutions (FMS), supply chain management (SCM), customer relationship management (CRM), and enterprise performance management (EPM) software, as well as software for manufacturing, and student administration to large corporations, governments, and organizations. It existed as an independent corporation until its acquisition by Oracle Corporation in 2005. The PeopleSoft name and product line are now marketed by Oracle.

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