submitted 2 months ago by yogthos@lemmy.ml to c/technology@lemmy.ml
top 8 comments
sorted by: hot top controversial new old
[-] golden_zealot@lemmy.ml 19 points 2 months ago* (last edited 2 months ago)

In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions.

The airline also argued that the chatbot's response to Moffatt's inquiry included a link to a section of its website that outlined the company's policy and said that requests for a discounted fare are not allowed after someone has travelled.

So what Air Canada is saying is "If the bot says you're supposed to get this deal, we aren't liable, but if the same bot also says you aren't supposed to get this deal contradicting itself in the same breath, then that should be upheld in court to benefit us".

Sorry lol, you don't get to have it both ways.

[-] jmcs@discuss.tchncs.de 16 points 2 months ago

taps on the sign

[-] HerbalGamer@sh.itjust.works 9 points 2 months ago

suggests the chatbot is a separate legal entity that is responsible for its own actions.

I have no words to describe what a dumb take that is

[-] striderk@lemmy.ca 10 points 2 months ago

Me and 4 friends went on a trip boarding on separate flights with Air Canada and 3 of us all had different problems with this airline:

  • Baggage not shipping to destination (Japan airlines shipped it instead)
  • flight cancelled with no notice, 1 week before departure
  • massive delays, almost missed layover flight

What a mess.

[-] golden_zealot@lemmy.ml 4 points 2 months ago

They are notoriously the fucking worst. I don't know any canadians who fly with them unless they literally have no other choice and its an emergency. I've had friends push back vacations purely so that they dont have to fly air canada.

Aren't they Canada's version of Spirit?

[-] neptune@dmv.social 6 points 2 months ago

Wow. I wonder if the airline can turn around and sue the bot maker?

[-] jmcs@discuss.tchncs.de 5 points 2 months ago

Those contracts have more disclaimers than anything else.

this post was submitted on 15 Feb 2024
59 points (98.4% liked)


32951 readers
716 users here now

This is the official technology community of Lemmy.ml for all news related to creation and use of technology, and to facilitate civil, meaningful discussion around it.

Ask in DM before posting product reviews or ads. All such posts otherwise are subject to removal.


1: All Lemmy rules apply

2: Do not post low effort posts

3: NEVER post naziped*gore stuff

4: Always post article URLs or their archived version URLs as sources, NOT screenshots. Help the blind users.

5: personal rants of Big Tech CEOs like Elon Musk are unwelcome (does not include posts about their companies affecting wide range of people)

6: no advertisement posts unless verified as legitimate and non-exploitative/non-consumerist

7: crypto related posts, unless essential, are disallowed

founded 5 years ago