Sync forgot about my Ultra purchase (lemm.ee)

submitted 8 months ago by shutyourj@lemm.ee to c/syncforlemmy@lemmy.world

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I paid for a lifetime purchase of Ultra back in April 2023 after Sync for Lemmy was released. Now suddenly Sync started showing me ads yesterday and asking if I want to buy Ultra. I have tried "Restore purchases" but it doesn't find anything. Has anyone else seen this or have any tricks to get it to remember I already paid?

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[-] wander1236@sh.itjust.works 43 points 8 months ago

I think you're looking at your Sync for Reddit purchase there. Sync for Lemmy was released August 2.

[-] shutyourj@lemm.ee 18 points 8 months ago

Damn you're right, this purchase is too early to be for the new Sync!

This leaves me questioning my memory in a big way. I remember being grumpy that I had to pay again to switch to Sync for Lemmy, but I don't see the purchase on Google Play. And I definitely have not been seeing ads for the 8 months I've been using the new app.

Was there some other way to pay to get rid of ads when the app first came out? Sorry I'm just thinking aloud here.

[-] Panq@lemmy.nz 12 points 8 months ago

I'm in the same boat - zero ads in Sync for Lemmy until this last update. I just assumed the purchase from Sync for Reddit had carried over, but I guess either LJ changed his mind or it wasn't intentional.

[-] pankkake@lemmy.world 7 points 8 months ago

I've never had ads in Sync for Lemmy, never paid a dime either. Started seeing a couple of ads since the last update.

[-] dotMonkey@lemmy.world 11 points 8 months ago

New update added ads to the top of every comment section. Maybe you're only noticing that now. Previously ads looked like posts in your main feed (those still exist)

[-] Vent@lemm.ee 13 points 8 months ago

This is 100% Sync for Reddit. The icon says "Pro" and there is no pro version of Sync for Lemmy.

[-] Mr_Blott@lemmy.world 24 points 8 months ago

Sync for Lemmy Ultra is stupidly overpriced mate, it's €110 where I am. No way you bought it for that.

[-] sudoroot@lemmy.zip 17 points 8 months ago

But sync for lemmy wasn't even released until like July or August of 2023?

[-] mom@nom.mom 14 points 8 months ago

Was that maybe for Sync for Reddit?

[-] DingoBilly@lemmy.world 8 points 8 months ago

Yeah the ads are garbage. I might end up dumping Sync just to avoid it tbh.

[-] MeDuViNoX@sh.itjust.works 7 points 8 months ago

You probably died in your sleep and didn't realize it.

[-] redcalcium@lemmy.institute 6 points 8 months ago* (last edited 8 months ago)

Google play services often do this when you have multiple google accounts in your phone. The most surefire way to fix it is to reinstall from the same google account that purchase the subscription.

Edit: wait a minute, I'm pretty sure sync for lemmy was released on August. Sync for Reddit purchase doesn't carry over to Sync for Lemmy.