Is anyone else having trouble with the ban feature in the Mod Zone? (lemmy.world)

submitted 1 month ago* (last edited 1 month ago) by WrenFeathers@lemmy.world to c/voyagerapp@lemmy.world

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If I go to ban a user, it shows successful in the app, but no mod logs will show the user banned, and they’re able to continue to post- after a ban via Voyager app

I have to go outside of voyager to do any ban moderation. Has this always been a thing?

EDIT: it seems it works fine for permanent bans. But not for temporary bans.

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[-] recursive_recursion@lemmy.ca 5 points 1 month ago

I ususally use the web interface to manage moderation but I'll give this a go and make a new comment on this post with my findings🤗

[-] recursive_recursion@lemmy.ca 2 points 1 month ago

Before attempting the test I found:

After doing a ban test on a new user account it succeeds (on Programming.dev anyways) although the ban function is currently only available for community-based bans as asked/detailed by SockPls on Github.

I'm currently unsure about the unlisted modlogs error, unfortunately this might be an instance related issue that you might want to test by creating a test user account

Hope this helps a bit though!🤗

[-] WrenFeathers@lemmy.world 2 points 1 month ago* (last edited 1 month ago)

That’s weird. Had a user last night to ban, and tried three times after not seeing it show in logs.

. Went ahead and assumed they were banned as the app gave conformation- but they kept on posting.

[-] recursive_recursion@lemmy.ca 2 points 1 month ago* (last edited 1 month ago)

huh that IS odd🤔

Without knowing how the underlying app's systems work:

My guess is that the app might be acknowledging the ban request as a confirmation that the request was sent (button pressed? yes: Display "Ban Confirmed") but wasn't verified/validated that the request was indeed successfully accepted on the instance's side

[-] WrenFeathers@lemmy.world 2 points 1 month ago

I suppose that is possible. Though I’ll admit I’m not techy enough to fully understand that.

[-] recursive_recursion@lemmy.ca 1 points 1 month ago* (last edited 1 month ago)

hmm another way of looking at this is that:

You've inserted coins into the vending machine (entered ban descriptions and other inputs) but after pressing the juice button, the vending machine doesn't dispense your drink but it displays "Drink dispensing in progress" (the drink buttons and display works but there's a gap/shortcircuit between the display and the dispensing arm (the dispensing arm being the instance for this situation)

So the problem might be on:

the app's side
the instance

or it could even be a mix of both (¿Por qué no los dos?), hard to know till someone tests all possibilities

[-] WrenFeathers@lemmy.world 2 points 1 month ago

See… now you’re speaking my lingo. I get it.

[-] WrenFeathers@lemmy.world 2 points 1 month ago

Seems to work fine for permanent bans. But not temporary ones.

[-] recursive_recursion@lemmy.ca 2 points 1 month ago* (last edited 1 month ago)

ah in that case I'd recommend linking to this post as a comment onto the second Github Issue link I shared above as it seems to be a replication of sallyFoster's reported bug👍