Worked in tech support for a major internet provider. We would constantly have major ouages in various locations due to overtaxed systems going down. Corporate refused to allow us to admit that there were problems on our end and forced the techs to troubleshoot the customer calls, even though we all knew that we could do nothing for the customer. Saw multiple techs releived of their job for telling the truth to the customers. So many hours wasted on both the customer and techs part.

The first steel mill I worked for, the test requirements were more of a suggestion than a rigid specification. I, a trained and skilled engineer with the capacity to make informed decisions, had to run all rejections by my boss who would tell me "it's close enough" even if it wasn't. Sometimes it bit us in the ass with warranty failures, but the warranties were probably cheaper than internal rejections (and what is brand perception worth?).

My second steel mill job, I was the one making the rejection decisions. I did the hard thing and rejected our failures but I also troubleshot them to prevent recurrence, making our product and capability better over time.

It very much matters who you buy your steel from; two mills can have vastly different performance for the same products based on how they handle these situations.

That wasn’t chicken…

About 25 years ago I worked in a small town KFC franchise. Owner was, well, what you'd expect in a small town franchise owner - there was lots of pressure to cut costs and the manager had their job threatened at least once a month due to cost overruns (which cut into the owner's profits).

Manager quote, "I don't care if it's green, cook it anyway, nobody will tell once it's breaded and fried."

I worked for a domain registrar and hosting company. The margins on their products are massive!

We would charge €75 for a domain recovery, while it would just cost €2 something to actually do. And the process was fully automated.