Very seriously, this sounds like you have to show up at the office in person and plead your case. You better have all your scripts and a real good memang can win simpati as to why you missed the cut off date. (Will this work? Realllly depends on the discretion of the officer and/or their superior that day)
I think your best bet is like what Cendawanita said, go to their office.
Welcome to our virtual third place, The Café.
Come on in and make a new human connection over a cup of coffee (or Teh Tarik). This is a casual community, do whatever you want, share your oyen pics, your frustrations, and even organize a weekend picnic with the community. The world is your oyster.
Rules are simple, be kind and civil with each other. As with any other café, rude patrons will be kicked out.