Pictrs/Image Uploads not working (lemm.ee)

submitted 3 days ago* (last edited 3 days ago) by JakenVeina@lemm.ee to c/support@lemm.ee

7 comments fedilink hide all child comments

I'm getting a 100% failure rate attempting to upload images today. Specifically, the POST https://lemm.ee/pictrs/image endpoint is returning a boilerplate 500 error.

It's actually been flaky for the past couple weeks, but up until today, just repeating the upload a few times gets it to work.

This also was an issue about 3 months ago, but resolved itself within a week or so.

Images are in the 100KB to 200KB range, well below the documented 500KB limit, and my account is about 1.5 years old, so as far as I'm aware, it's nothing on my end.

top 7 comments

sorted by: hot top controversial new old

[-] JohnnyEnzyme@lemm.ee 2 points 2 days ago* (last edited 2 days ago)

It’s actually been flaky for the past couple weeks, but up until today, just repeating the upload a few times gets it to work.

Same here with re-trying a submission until it works, except the last couple days I've had the same issue with Lemmy.World uploads. (wow, and I just noticed they're still running v0.19.3)

I think what might work in cases like this is using Imgur for the URL field, then manually adding a thumbnail as well (a newish feature). EDIT: Nah, the "thumbnail" field seems to make no difference, at least sourced from Imgur.

Or possibly using other sites (such as Lemmy instances), users won't need to click the thumbnail / link to see the image content.

[-] JakenVeina@lemm.ee 2 points 2 days ago

Interesting. Lemmy.world is what I use as a backup, when I can't get an upload to lemm.ee to work, eventually. Never once had an issue.

[-] JohnnyEnzyme@lemm.ee 2 points 2 days ago

Huh! So you're a fellow lemm.ee-ite who doesn't have a problem uploading pics to LW... Well, I came here to chew bubblegum and get my arse kicked, and I suppose mission two has been cleared. :S

Oh and btw-- I did try uploading an image to lemm.ee for a new post just a little earlier, and my attempts to keep re-uploading fell completely flat this time. So, yeah... it's sadly confirmed over here.

[-] EllaSpiggins@lemm.ee 4 points 2 days ago

I will bring this to the attention of our technical team

[-] JakenVeina@lemm.ee 1 points 2 days ago

Let me know if there's any debugging or diagnostics I can help with on my end.

[-] RagingHungryPanda@lemm.ee 2 points 3 days ago

I failed to do some uploads with sync but it worked fine through the website, I don't know if that helps at all.

[-] JakenVeina@lemm.ee 2 points 3 days ago

Nah, I'm using the website exclusively, here.

this post was submitted on 12 Jan 2025

17 points (100.0% liked)

Support (lemm.ee)

731 readers

2 users here now

lemm.ee Support

You can make a post here if you're looking for support with any issues!

For general discussion about lemm.ee, please post in !meta instead.

founded 2 years ago

MODERATORS

EllaSpiggins@lemm.ee