[-] ThisIsFineDotJpeg@sh.itjust.works 3 points 2 weeks ago* (last edited 2 weeks ago)

I had a bad experience with the police with a, in my view, an unjustified arrest a few years ago. Not to mention, cops didn't do anything when someone strong-arm robbed my mother. Nor when someone stole her identity, even when she has a possible address and phone number of the perp. Nor when that time someone was banging on my door in the middle of the night, either harassing us, or potentially trying to break in (my parents run a small bussiness, so perhaps it's someone with a grudge that found our address), I called the police and those people banging on my door left right before the police came, possibly because they saw the cops coming, I had a video of them sitting on my doorsteps for half an hour, trying to peek in the house, through the mail slot and the windows, and just aggressively banging on the door every few minutes. Its not soliciting either, they didn't have a clipboard or anything like that. So anyways, they left before the police came. I told the officers what happened, I said I had a video. My whole family was home and they also explained the same thing. The cops just said something along the lines of kparaphrased): "So they didn't break in right?" and wouldn't even take the videos we have to just store in it their database for future references. Like I wasn't even asking them to investigate, just to record it into the police records. They wouldn't care. They said we shouldn't have called because "no crime have occured". I mean, like: two complete strangers stood outside my house in the middle of the night and banged on the door for half an hour that's fucking harassment. I have a video, and they won't even take it.

So I ended up just saying "Sorry to bother y'all, have a good rest of the night" so I don't get shot, but deep inside, I just felt like shit for even bothering to call. Like good thing they didn't actually try to break in, but what if they had?

And can I mention how they took like 30 minutes to respond to a possible home invasion? (well I know they didn't end up breaking in, but they could have)

So after all this, seeing someone in police uniform gives me PTSD (not literally ptsd, but you know what I'm saying). In my city, there are no "online reports" yet, I have to go to a police station or call for them to send an officer to take the report. Nah fam, that's just gonna be "it's a civil matter, please don't bother us again". Besides, I never even obtained possession of the item, it arrived on a neighbor's doorsteps very briefly, and never really left the posession of the driver. So it's really the driver stealing from Doordash, Doordash failing to fullfill their agreement with BestBuy, and BestBuy failing to fullfill their agreement with me.

I would probably have to actually try talk to the police if the Bank fucks with me. But until then, I'm trying to minimize police contact as much as possible given the um... recent unstable political situation here in the US.

If I got robbed in ths street, that's a different story. The police would probably at least file the report. But not getting a package? The cops would laught in my face and tell me to contact the merchant and/or the financial institutions first.

But it still took me 9 months of fighting with the store to get a refund and I was accused by the manager of creating a “loss issue.”

9 months?

I mean, does your country have strong customer protections? I know some countries don't and you'd have to deal with the merchant. But if your country does have consumer protections, you probably should've filed a dispute, because they have to be filed within 60 days in the banks I've used, so I would not have waited that long because that's kinda just gambling on the store playing nice.

have an order arriving today from Best Buy! It’s being handled by DoorDash… 🤞

OMG you need to give us an update on if it arrives. I hope you have better luck, if not, you could alway make another post on this comm 😉

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I'm not sure if anyone cares about an update, but I wanna just vent a bit.

I got the email (as shown in the screenshot) on June 25 very late at night.

Welp, I filed a Chargeback immedialy upon reading that. Guess that's one store I can't go to anymore... 🤷‍♂️

Still have yet to hear back from the bank on their process, but they say they'll "temporarily credit the balance" while they "investigate".

If my Bank decides to screw with me, the next update is probably gonna be in "c/ActuallyInfuriating" (I hope everything goes through fine, fingers crossed)

I did some online searching, and found like a few different posts from Reddit with others saying they got the same "completed investigation... unable to provide refund or replacement" bullshit.

They didn't even give me a chance to send the video evidence. The rep on the phone said they would "contact me there are any updates or request further information", but didn't tell me where to send the video to. Nor did anyone contacted me to request it.

What I think happened with the so-called "investigation" is that, BestBuy just deferred it to Doordash, and they must've looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.

Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor's door btw), not that the driver didn't just snatched it immediately after.

Tbh, I doubt things would change much even if they got the video, they don't take this seriously at all. They would've just said the video was blurry and deny refund.


Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don't like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives...

26

I'm thinking the future is gonna have a "Hand Terminal" sort of thing that replaces everything.

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Reason I'm asking is because there are some people claiming that the TPM is a backdoor or something. I wonder if people on Lemmy subscribe to that belief, or no?

[-] ThisIsFineDotJpeg@sh.itjust.works 10 points 3 weeks ago* (last edited 3 weeks ago)

Nah

Don't get me wrong, I'm not a fan of big corporations, but Schools are gonna have to be using Device Management programs regardless of what OS they use (so that kids don't play video games, or use social media, or watch adult videos, in the classroom). Giving kids a Managed Windows Laptop with tons of restrictions does nothing to "improve tech literacy" either, so just as bad as a chrombook.

Also, wealth is also a factor. If you only have money for one device, and everyone has a smartphone, and you kids are gonna get socially ostricized in school for not having one, of course you're gonna prioritize giving them a smartphone first, which in turn, delays them learning how to use a computer, and I mean like a computer you actually own and can modify however you want, as opposed to the school-owned managed device. (Its harder to learn that when you're older)

Also is it “justice” to put someone in jail? Let’s say there’s no way to return what was stolen (money spent, property sold/destroyed etc). It certainly doesn’t stop them from doing more crime

Tbh I kinda just gave up on trying to have to deal with cops. A driver stole my laptop that he was supposed to deliver, I just simply call the store (BestBuy) and told them I never got it, if the corporations want to deal with that thieving scumbag of a driver, its their problem, I just want my money back (or just chargeback if they refuse to refund), I don't feel like wasting time with cops that will do nothing anyways, especially if the refund happens, then I would technically not be out anything (besides wasting a bunch of time).

It's BestBuy's fault for using something as sketchy as DoorDash.

18

I'm in the US and honestly I've just kinda just accepted this as a fact of life, cops won't do shit, similar to many developing nations in the world. Anything short of actually someone dying, and cops don't seem to care. Got mugged? Oh well, tough luck buddy, at least you didn't die

How has your experience been? Is your country/area different?

10

I use my real name for packages in case I need support if there's a problem with the delivery, but like if I went to a restaurant, or order food delivery, I'd probably use a fake name so people don't be judging my fatass lol.

Ironically, I never had a "porch pirate", my neighborhood is pretty chill with that, its not even a rich neighborhood, everyone here is working class. The driver, however, picked up the order from a warehouse like 2 hours away, so I'm assuming he's not from my city. I had more drivers themselves stealing shit than just random people walking. My neighbor leaves like 5 packages on their doorsteps and didn't come home til like 2 days later (idk where they went tbh, I don't really talk to them), the packages were still there. They have packages on their doorsteps like few hours at a time every week, never seen anyone steal it. Maybe because its within sight of my cameras? But like, that didn't deter that guy that stole my stuff earlier, and judging from the news, thiefs don't seem to care if there's a camera, they steal it anyways I guess my neighbood is just that good with not touching other people's stuff?

Also file a police report and let the police identify the thief from video.

Not clear enough to identify. Also, cops are highly unlikely to do anything especially if the refund happens and theb I techically wouldn't be out of pocket for anything (besides the time wasted and mental energy drained on this issue).

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

Honestly, I put 50% blame on the thief, 50% blame on Bestbuy. Theft from your fellow working class people is fucked up, but BestBuy using shady delivery services is also unacceptable.

Its not a food delivery, you shouldn't need to tip, they had too high of an expectation. I searched up some youtube videos, they get an average of $20-$25 an hour if completed within the estimated time. Its similar to Amazon Flex, they get paid real money (the only dowside is, they are considered "independent contractors" therefore no healthcare and other benefits, but otherwise, it pays pretty much like a normal job). In contrast, for food delivery, base pay is $2.5 and you should tip like $5 minimum + $1 per mile distance because otherwise they wouldn't have even minimum wage (or just don't use the service). When they accept an offer, they can already see the estimated total payout, if they don't like the amount (eg: if someone didn't tip for food deliver), they should have just declined it, there is no penalty for rejecting an offer (there is a penalty for accepting, then not completing the order). They saw the whole payout for X number of packages, they shouldn't have accepted if they didn't like it. (Not blaming the drivers btw, just saying they should stand up for themselves and not let Doordash bully them)

Amazon does that, but then I'm not sure if I can trust if amazon doesn't just sell something returned after getting used as "new".

Manufacturer's websites also doesn't have a lot of discounts like Bestbuy or Amazon has.

Not sure what place to get stuff from now. Or do I have to bother asking a relative to drive me to a local BestBuy.

then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.

I think you are overestimating how much cops actually care. Most likely, one of these companies just files an insurance claim and that's it. Maybe if the delivery person does it often they'll get fired, but I haven't seen anyone actually going to prison.

USA. Sorry for my American Defaultism 😅

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submitted 3 weeks ago* (last edited 3 weeks ago) by ThisIsFineDotJpeg@sh.itjust.works to c/mildlyinfuriating@lemmy.world

(For people who don't know, BestBuy is an electronics store that is common in the USA)

This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:

Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash 🤦‍♂️. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.

Oh wow, my gut feeling about Doordash actually predicted the future.

So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.

Bruh.

Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.

I wish I could show you the camera footage, but don't wanna get doxed.

Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.


Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.


Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?

I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... 🤷‍♂️

Gonna update later if y'all are still curious in a few days.

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ThisIsFineDotJpeg

joined 3 weeks ago