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Bestbuy decided to use fucking DOORDASH to deliver my order, I couldn't cancel it. Today I was supposed to get it, and I saw the driver stealing the package after marking it as delivered. (sh.itjust.works)
submitted 1 month ago* (last edited 1 month ago) by ThisIsFineDotJpeg@sh.itjust.works to c/mildlyinfuriating@lemmy.world
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(For people who don't know, BestBuy is an electronics store that is common in the USA)

This would be in c/ActuallyInfuriating if the consumer protections weren't as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn't fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:

Two days ago, I bought a laptop on BestBuy, but they didn't use UPS like they had in the past, instead they used Doordash 🤦‍♂️. When I saw that, I wanted to cancel because I didn't trust fucking Doordash, but it didn't let me cancel, so I just hoped nothing bad happens.

Oh wow, my gut feeling about Doordash actually predicted the future.

So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that's him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor's back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.

Bruh.

Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.

And if you are wonder why I didn't just go to BestBuy, I live in a car-centric city and I don't have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.

At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can't just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.

I wish I could show you the camera footage, but don't wanna get doxed.

Probably not using ~~best~WorstBuy again, not with this bullshit "Doordash" delivery. What an actual disaster.

Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don't wanna wait 48 hours.

Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can't be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an "investigation" with Doordash, whatever that means, and then refund. They said it's supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I'm guessing by Tuesday end of the day it's supposed to be resolved?

I mean, I'm giving them 1 week. I'm definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I'm gonna stay on the safe side and 1 week is all I'm giving. I'm really wanting to just file right now, but I'm don't want to get banned from BestBuy for life just yet, but if they don't refund within a week, I'm just gonna have to be banned from bestbuy, I guess... 🤷‍♂️

Gonna update later if y'all are still curious in a few days.

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[-] Kaboom@reddthat.com 35 points 1 month ago

Yeah, dispute the charge and do it quickly. They like to pretend the window to dispute is short

[-] dan@upvote.au 24 points 1 month ago* (last edited 1 month ago)

The standard window for a chargeback with both Visa and MasterCard is 120 days. Don't let the retailers bully you into thinking otherwise.

Usually just threatening to do a chargeback, without actually doing it, is sufficient to get them to comply. Every chargeback costs the company money (usually around $10 to $50 depending on the bank) and time (dealing with the bank, collecting evidence, etc) even if they win the dispute, so they try to resolve issues without the customer involving the bank.

[-] mic_check_one_two@lemmy.dbzer0.com 15 points 1 month ago

They can also entirely lose the ability to process cards if they have too many chargebacks. It’s largely an issue for smaller businesses, (there’s no way Visa is going to cut off a giant retailer like BestBuy), but it’s something to keep in mind.

[-] invertedspear@lemmy.zip 20 points 1 month ago

When I worked for a bank call center the first question before initiating the dispute/chargeback process is “did you attempt to resolve this with the merchant first?” It is a requirement for doing the dispute. OP needs to clearly say yes, and they prevent it by not letting me speak to a human.

OP should also file a police report immediately. They won’t care, but at least the store can’t accuse OP of not following properof procedures.

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[-] kemsat@lemmy.world 32 points 1 month ago

I used to do Postmates, and I used to get these kinds of deliveries. I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver. I never even thought about stealing people’s expensive electronics, and I would text or call the customer to ask where they wanted me to leave the package.

I would send the evidence to the police & file criminal charges against the driver.

Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.

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[-] turtlesareneat@discuss.online 26 points 1 month ago

I ordered a laptop from BB for an executive at work, they tried delivering it on a Saturday and texted me about it, offered to deliver elsewhere instead, so I'm like, sure bring it to my house. Then when they get there, it's a third party delivery service (not Doordash but like it) - woman and her boyfriend - hat out looking for a tip. Umm I didn't ASK for some weird tip-based delivery service, I thought they were UPSing that shit. I can't put tips on my corporate card, for laptop delivery fees?! So I looked like the asshole after they booked it across town. Haven't ordered from Best Buy again, what a terrible customer experience.

[-] 01189998819991197253@infosec.pub 21 points 1 month ago* (last edited 1 month ago)

Call the ~~bobbies~~ police and file a report, using your footage as evidence. If it's like here, they won't actually do anything, but you'll need that report to file a dispute with your bank. Best buy will likely try to write you off, but they can't really do that with a proper report backed by evidence.

Edit: sorry. Police.

[-] forrcaho@lemmy.world 15 points 1 month ago

Thanks for the warning. I've crossed Best Buy of my list of places to shop.

[-] iknowitwheniseeit@lemmynsfw.com 4 points 1 month ago

I stopped shopping at Best Buy in the 1990s when one store asked me to leave. I was writing down some prices so I could do some comparison shopping.

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[-] SkyezOpen@lemmy.world 15 points 1 month ago

If you used a credit card you can just chargeback. I'm sure the video is more than enough evidence. Best buy will be out a laptop and the money for it so it's their problem from there.

[-] UnderpantsWeevil@lemmy.world 16 points 1 month ago

Still an ugly pain in the ass for the person who wanted to exchange currency for goods and/or services.

I do find it amusing that Doordash itself seems so blaise about this misuse of their services. Like, what an amazing racket. Get paid by one of the biggest retailers in the country to not-pay drivers so they can not-deliver expensive hardware.

[-] TexasDrunk@lemmy.world 5 points 1 month ago

All of the formerly food delivery apps are like that. I hate it. And if you don't get your stuff often enough or if the restaurant gets your order wrong too often they'll tell you that you're not allowed to get your money back anymore. And if you do a chargeback they won't let you order until you pay them.

And that's fine with me because I stopped using them a few years ago except once in a very great while. But I feel sorry for the people who rely on food delivery because they're disabled or have time constraints due to working half a dozen jobs to make ends meet. I've got a buddy who can't use Uber eats anymore because of this. He's taking care of two kids and holding down a job that has him working far more than he should and he has no executive function and very little time left over.

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[-] AlphaOmega@lemmy.world 7 points 1 month ago

Also file a police report and let the police identify the thief from video. Then they will get to deal with doordash.

[-] hddsx@lemmy.ca 14 points 1 month ago

You should ask Best Buy why a signature was not required

[-] dan@upvote.au 4 points 1 month ago

Even if there was a signature required, the driver could just forge it.

[-] mp3@lemmy.ca 7 points 1 month ago

Some services now send a one-time code to the customers that they have to give to the delivery guy to confirm the item as received instead of a signature.

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[-] Dudewitbow@lemmy.zip 3 points 1 month ago

then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.

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[-] waspentalive@lemmy.world 10 points 1 month ago

I live in Sacramento, but I drive to San Jose for Central Computers or now MicroCenter to buy gear.. I buy nothing mail order, porch pirates are bad enough, but when the driver himself is the thief, that is just it.

[-] UltraMagnus0001@lemmy.world 7 points 1 month ago

Napa auto parts wanted a parts deal with our company but mentioned they will deliver with doordash, so our supervisor just ignored them.

[-] magnetosphere@fedia.io 6 points 1 month ago

I didn’t even know this was a thing. I’ll definitely watch out for it.

[-] dan@upvote.au 3 points 1 month ago

A lot of companies have moved towards using Uber or Doordash for same day deliveries.

I don't like buying stuff from Amazon, but they're the only company I'd trust for same-day at the moment. They directly employ the delivery drivers (via Amazon Flex) so you don't end up with issues where Doordash and Best Buy blame each other and neither takes full responsibility.

[-] sunzu2@thebrainbin.org 6 points 1 month ago

They directly employ the delivery drivers

Amazon's legal department would definitely disagree with this gross mischaracterization of the independent contractor relationship they have with their flex "partners"

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[-] EncryptKeeper@lemmy.world 2 points 1 month ago

Just a little PSA for anyone who’s wondering, any retailer that offers you same day delivery of goods is using DoorDash or one of its clones. Apple does same day delivery and I think they use UberEats.

[-] Lost_My_Mind@lemmy.world 2 points 1 month ago

Sooooooooo......did doordash prompt you to tip your driver?

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this post was submitted on 19 Jun 2025
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