This is right on. The best PR right now is to say they’ll never sell. Take a hard line while they challenge the law in court. They can always have acquisition meetings in private, and announce it out of nowhere at the last second if they do find a buyer.

Terminator 2

US Airways. They left me stranded at a layover and I nearly missed my grandfather’s funeral. When I asked to be rebooked after waiting three hours in line, they offered me a 10% off coupon for the airport hotel; no refund or credit for the incomplete flight. I eventually found a flight out. It was $2000.