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it was for autistic kids? kids with a tendency to form deep, personal connections with inanimate objects?
bro. bruh. brother. i fucking hate capitalism, and I hate tech companies most of all. the way there's zero plan for the permanent loss of internet connectivity for hardware before the hardware is shipped is a massive reliability failure, and the fact that there's zero accountability for it when it shuts down boils my blood. especially for medical products. as a reliability engineer, there really needs to be some sort of licensing board for the entire software engineering field, it's disgustingly irresponsible to not build that level of offline operability into your product in the first place.
Side tangent about medical hardware: I'm still haunted by an article I read a few years back about a bionic eye company shutting down and how there are blind people with defunct hardware surgically implanted in their heads. at the absolute very least (even under capitalism) the company should be required to open source their server code or at least document their API so people can self-host those servers and shit. bionics companies in particular should be required to operate (even just for support) for the entire lifetimes of everyone who has the hardware.
Just out of curiosity, how would you expect a hardware eye company that goes out of business to keep current customers replacements working?
I'd suggest a law that companies providing medical equipment should reveal all their blueprints, code, etc. to some national regulator. If the company goes belly up, the regulator releases these into the public domain so other manufacturers can provide spare parts, maintanence, etc. The inventors / programmers can be given a reasonable compensation for their work being nationalised.