That would be almost everyone. I can tell you that most patients I see (mostly) love, like, or are ok with their staff (doctors, nurses, ancillary) while disliking the company, management, etc.

I think, since COVID, the general public is more in tune with how things work. I can hear both patients and family asking, or directly asking me, things like “How many patients does each nurse have?”

That question alone speaks volumes on how well they understand what’s happening. And they won’t, typically, blame the nurse for shitty service, but corporate instead.

Same thing on the clinic end of things. Patients ask how much time each doctor is allowed per patient. Again, that speaks volumes on how well they understand what’s really happening with their care. The rationing of healthcare, not just by monetary coverage, but by trained personnel is understood.

Allowing a doctor only 10-15min per patient such that anyone who is late gets dropped and has to wait another 3 months to get in is working as intended.

Having a nurse take 7 patients such that there is only a few minutes per hour per severely ill patient is working as intended.

Patients and their families are asking the right questions. They understand, these last couple years, how the rationing of car is occurring in person, in addition to the denial of monetary coverage. It is ALL rationing of care.

The difference is whether or not it’s spoken verbally in an office or hospital vs typed out on Lemmy or elsewhere. If they really want to track disgruntlement, they should start recording ED, urgent care, and clinic waiting rooms.