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this post was submitted on 25 Jan 2025
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My experience is the opposite - FOSS is often obtuse, with an assumption that you see things the same was as the dev, which is usually a single person or at most a very small group. Add to that, documentation is nominal, or non-existent, and quite often lacking even a high-level description of what an app does, let alone where to find features in an app. FOSS devs often don't even follow menu layout that's been pretty well established at this point. For example, I've found the Settings menu under File, Help, Tools, View, etc, in different apps.
Proprietary apps are usually developed by a team, one that's studied the market segment (or another group has), and usually understands how that segment operates. They then develop the app based on design goals established by a team other than the developers, with UAT (user acceptance testing) performed at given stages (this is even more frequent today with Agile project management). It's not uncommon for a UI to be mocked up and given to end users to validate UI design/layout choices long before anything is even developed.
These devs usually follow a company standard process, with code reviews by other people. Their changes must be approved by management, and those changes are often requested and reviewed by other teams before being submitted to the dev team.
Most FOSS simply doesn't have the time or staffing to do what most proprietary software dev does.
And I use both proprietary and FOSS all day long.
I am an IT guy, so my needs, preferences and priorities are not the norm.
IMHO software is mostly a shit-show, doesn't matter if property or FOSS. My most loved target of critique is macOS/Apple, because the user experience is so bad for me. (Forced by my work to use it, so I have several years of experience/suffering with it.)
I think it is more about finding software which works by accident (or your training/prior knowledge), as you expect it should work. The biggest problem with proprietary software is that they usually need to up sell, dump down features (hello, macOS window management, finder and everything else) or want to force you into their walled garden.
One easy example where FOSS kicks ass compared to proprietary is managing/installing and updating software: Linux and the BSDs have all sane centrally managed systems for native packages and Flatpaks/Snaps, compare that to the shit-show on Windows and macOS devices. Don't let me start on provisioning and other topics, where FOSS is by now decades ahead of the stuff one sees in macOS/windows.
One proprietary system which works awesome is Steam and SteamDeck. No questions there and I'll happily throw my money at Valve.
I had the pleasure of working with great UX designers, but you are sorry out of luck if you are not the persona they target and their decisions are guided by making money and making their manager happy, so a good user experience is at most their 3rd concern, if you are lucky.
Concerning documentation I fully agree with you, with very few exceptions (Arch WIKI, FreeBSD handbook, RHELs documentation), the FOSS world is a sad place.
In the end, there is the potential for great UX in both proprietary and FOSS systems, but when you want to focus on user centric, FOSS wins IMHO for IT guys because they are the only systems which are literally build by their users.
Ultimately FOSS is "I made this for me. You can use it if you want." Anything that helps others understand how to use it is (a much appreciated) bonus.
I was gonna say I can't believe anyone would say that FOSS software is user friendly vs proprietary stuff. Maybe if you're only ever used to obtuse FOSS software anything that's less confusing?
Possible. For me, the things I see from windows (disclaimer: I haven't used any dos since years, but I've occasionally seen video material (including, for example, menus with ads, and horribly confusing settings)) are obtuse, and FOSS stuff is normal. But I may be biased in the a different direction than you.
There seems to be some confusion. With user friendliness I wasn't referring to the UI. See Edit in updated post.
The confusion is because user friendly has a clear definition but you're using it to mean something else.
You could consider editing to say user-centric, user-first, user-focused. Or re-wording to specifically state prioritising the user over profit
It seems you're right. I wasn't aware that it has a definition. https://en.wikipedia.org/w/index.php?title=Userfriendliness As a result, I was so naive to just use it as being friendly to users. I'm kinda surprised that this seems to be a well established term (as can be seen by so many here interpreting it with this definition).
Will re-word post.