People just put up unhelpful dumb reviews with no verification of if they played either game and then it just gets to affect the score.
Steam definitely has its share of "anti-woke" rants and culture war nonsense, but at least there's some kind of bar to clear. If someone’s dropping a review after 7+ hours, even if it's unhinged, you can at least say they engaged with the game beyond the title screen or Character Creation
Plus, Steam shows:
Hours played (which helps you separate kneejerk takes from people who gave the game a shot)
Whether the review is marked helpful by others,
Whether the game was purchased or received for free,
It’s a way more transparent system than Metacritic’s “0/10 because woke” with no explanation and no way to know if the person even launched the game.
hell, almost all of BioWare's games on Steam are "Mostly positive" except for Dragon Age 2 and Veilguard which are both "Mixed"
Honestly I remember back then getting through it and being like "oh that's it I guess" went online and people were just melting down. It is sorta hilarious that there's an entire mod dedicated to fixing the ending and to be fair I used it back in like 2018.
I think what disappointed me the most was when they released that patch that basically killed off the Shepard Indoctrination Theory. I loved how open ended it was, it was subversive, it explained so many bizarre things the game did for a far better payoff (that random PTSD chasing kid stuff is awful). It even ended up being subversive against the idea that doing all the side content will get you the best ending by making the special synthesis ending another dead end and the kill all reapers to be the best choice and you were given a payoff for it.