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A small moment in gaming history
(lemmy.world)
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this post was submitted on 03 Aug 2025
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Why do you think that firing someone over this is the correct response? I'm sorry but that is a really stupid mindset.
You learn and train/educate your employees so that it doesn't happen again.
because someone who bans an account because it has the word "gay" in the name should not work in a position where they can ban accounts.
And how do you know it was a person and not an automated system?
The answer is, you don't. You're just guessing. You're being outraged over an assumption you have, without any way of verifying if that is the case. Do you think that's a healthy mindset to have?
"Automated" systems act by rules, configured by people. Think again.
Probably because kids would use gay as part of some random homophobic insult in their location field lol
The road to hell is paved with good intentions and the main (still sadly all too relevant) problem here is customer support not just reacting and fixing it.
Imagine an intentionally hateful use of the word gay instead.
Why imagine? It wasn't, and if it had been, they would have been right to uphold the ban.
But making that distinction is the job and they failed to do it right. Quite possibly, as others here have suggested, out of willful ignorance. One of the worst traits I can personally imagine a person to have, and one that by now, mainstream American culture is built upon.
It's an offense that can't be easily fixed by teaching, seeing as how that employee could have looked at a map at any time and verified that the account holder wasn't lying. Unwillingness to access information likely cannot be fixed with forced exposure to the information they were unwilling to access.
You are simply guessing. With no way to verify your claim. For all we know, the customer support person DID google "Fort Gay VW", and was presented with pornography. Perhaps that person should have used a dedicated map instead of a simple search. Perhaps that's an adjustment that can be made without making someone lose their job and potentially livelihood.
You don't just fire someone for a mistake. It's ok to make an honest mistakes. The important part is that you learn from them.
It stops being an honest mistake when mayors have to get involved, in my opinion.