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this post was submitted on 04 Sep 2023
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Privacy
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Not OP. But I’m personally curious about the question regarding how decisions are made, but with more focus from the perspective of user experience. As in, how do they decide which features to focus on?
While I’m a fan of Proton, sometimes they seem to be doing too many things simultaneously, which is good but I worry them spreading themselves thin.
How do they do user experience research, especially with many people in the privacy community usually turning telemetry off? What do they rely on to make decisions about features and user experience? Do surveys work for them? Who make the decisions afterwards?