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What is a well known 'public secret' in the industry you work in that the majority of outsiders are unaware of? (lemm.ee)

submitted 1 year ago by NotSpez@lemm.ee to c/asklemmy@lemmy.world

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[-] sebinspace@lemmy.world 20 points 1 year ago

He’s also full of shit. If you get batteries from a reputable source (most shops use something akin to MobileDefenders or MobileSentrix), you’re generally fine. Shit, just before I left, my shop had secured a deal with Apple to get first-party, new batteries stocked. Black magic legal fuckery, probably.

If the pay had been there, I would still be doing that work. It was enjoyable and people were usually extremely grateful.

I remember there was one teenage girl in tears because she was afraid to tell her parents she had broken her phone. AT&T, the worthless sacks of shit, told this poor kid it’d be $200+ to get it repaired, she’d have to have it shipped off, and the phone she got back wouldn’t actually be hers.

I told her I could have her XR’s screen replaced for $120, and it would take me about 45 minutes, and I’d never seen a kid so relieved. Little things like that make customer service bearable.

this post was submitted on 11 Sep 2023

635 points (98.3% liked)

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